Privacy Policy

Purpose for Collecting Personal Information

To provide platform services to Users, Švung Finevox collects certain personal data for the following purposes. This data will be used solely for the stated purposes and not for any other reason. If the purpose of use changes, we will take appropriate actions—such as notifying Users or obtaining additional consent—as required by applicable laws.

Create and Manage Your Account

User identification, customer verification on Švung Finevox, management of user data, and delivery of notifications

Account termination via remote identity verification, resetting contact details such as phone numbers and emails

Supply of Goods or Services

Verification of Digital Asset Trading Relationships

Managing Inheritance and Transfers

Comprehensive management of digital asset trading relationships, covering service setup, ongoing maintenance, and termination

Preventing unauthorized use

Analysis of usage data to deliver new, tailored services

Ongoing improvement and optimization of platform services

Event Details and Promotions

Providing details on a variety of events and promotional offers

Handling Complaints

Verifying the identities of complainants and the details of complaints

Contacting users to gather information, notifying them of processing results

Resolving damage and errors in transactions

AML/CTF and Legal Investigations

Verifying complainant identities and complaint details

Collaboration with law enforcement agencies in investigations.

Terminology

For the purposes of this agreement (the “Agreement”), the Platform will be referred to as “we,” “us,” or “our.” Users and other visitors to the Platform will be referred to as “you,” “your,” or “User.” Collectively, “we” and “you” are referred to as “both parties,” and individually as “a party.”

Processing and Retention Period for Personal Information

We will process and retain your personal data for as long as required by law or for the period agreed at the time of collection.

Collaboration with law enforcement agencies for investigative purposes.

In general, we retain your personal data for 1.5 years after you delete your account, or if it is deactivated for misuse. This period allows for any reviews by financial institutions or investigations by authorities. If no such reviews or investigations occur, we will permanently delete your data once the period ends.

If a legal violation is under active investigation, we will retain your information until the investigation concludes.

If any debt or credit remains outstanding from your use of our services, we will retain your information until the balance is settled.

Scope of Application

This Agreement applies to all Users trading on the Švung Finevox Global website and mobile application (the 'Platform'). Users are required to comply with the terms and conditions set forth in this Agreement, as well as all applicable laws and regulations on personal data and privacy in their respective country or region.

Invocation

All references in this Agreement to codes, statutory decrees, or administrative regulations refer to the most recently amended version, whether amended before or after this Agreement was executed.

Headings

Headings in this Agreement are provided for convenience only and do not affect the interpretation of the terms and conditions. Any reference to statements, terms, conditions, annexes, or schedules refers to those within this Agreement.

Guidance on the Use of the Term 'Include'

Throughout this Agreement, the term 'include' means 'including but not limited to' unless expressly stated otherwise.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activity while using the Platform and to collect various data, including but not limited to IP addresses, geolocation information, and other relevant details. For example, we may use video (including audio) recordings to verify the identities of P2P merchants and as evidence in P2P order disputes. Additionally, facial video (including audio) may be used for Švung Finevox identity verification on third-party platforms..

Limitation of Liability

Although the Platform employs technical and security measures to safeguard your information, we cannot guarantee that data transmitted over the internet is completely secure. Accordingly, we make no warranties regarding the security of the personal information you provide and are not liable for any loss or damage resulting from unauthorized access to your personal data.

Updates to this Agreement

We may update this Agreement at any time. If we revise the Privacy Policy, we will notify you by posting the updates, including the effective date and a summary of the changes. In certain cases, we may also provide a direct notice. Please review the Privacy Policy periodically. Your continued use of the Platform after any changes take effect constitutes your acceptance of the updated terms.

Official Announcements

Official announcements will be issued only via the verified contact details you have provided or by posting directly on the Platform. We are not liable for any loss arising from reliance on information obtained through other channels.